Shipping Policy

Shipping Overview

1. Shipping Rates

Odiagk provides a simple flat-rate shipping option of $6.99 per order. This allows customers to understand the standard shipping cost without needing to calculate a separate rate based on individual products.

The applicable shipping charge will be displayed during checkout before payment is completed. Customers can review the order subtotal, shipping cost, applicable taxes, and total order amount before confirming their purchase.

Unless a specific product promotion states otherwise, the standard shipping rate applies to eligible orders placed through the Odiagk website.

2. Order Processing Time

Our standard handling time is 1 business day. Handling time begins after the order has been successfully submitted and payment has been accepted.

During the handling period, our team prepares the products, verifies order information, packages the merchandise, prepares the shipping documentation, and arranges the shipment with the appropriate carrier.

Handling time does not include the time required for the package to travel through the carrier's transportation network. Carrier transit begins after the order has been prepared and handed over for shipment.

3. Order Cut-Off Time

Odiagk's standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed before the cut-off time on a regular business day are generally processed according to our standard handling schedule. Orders placed after 5:00 PM EST are generally moved into the next applicable business day's processing cycle.

Orders placed on Saturday, Sunday, or an applicable U.S. holiday will generally begin processing on the next available business day.

4. Estimated Delivery Timeline

After an order has been processed and transferred to the carrier, the estimated transit period is 2–6 business days.

Combining our standard 1-business-day handling period with the estimated 2–6-business-day transit period, customers should generally allow approximately 3–7 business days for the complete delivery process.

Delivery estimates are provided as general expectations and are not a guaranteed delivery date. Actual delivery time can vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances affecting the delivery network.

5. Delivery Services & Tracking

Odiagk uses USPS, UPS, and FedEx for delivery services. The carrier assigned to an order may vary depending on the destination, package requirements, service availability, and operational considerations.

Once your order has been shipped, tracking information will be provided when available. Customers can use the tracking number associated with their shipment to monitor its progress through the carrier's tracking system.

Tracking information may initially show that the shipping label has been created before the carrier records the first physical scan. It can take some time for the first tracking event to appear after the package enters the carrier network.

Tracking updates may include shipment acceptance, transportation between facilities, arrival at a local facility, out-for-delivery status, attempted delivery, and final delivery confirmation.

6. Tracking Delays

A temporary absence of tracking updates does not necessarily mean that a package has been lost. Carrier tracking systems may not update continuously, and packages can sometimes travel between facilities before a new scan becomes visible.

If your tracking information has not changed for a reasonable period, please continue monitoring the carrier's tracking page. If the package remains unresolved after the expected transit period, contact Odiagk customer support with your order number and tracking information.

7. Shipping Address Requirements

Customers are responsible for providing an accurate and complete shipping address at checkout. This should include the recipient's name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Incorrect or incomplete address information can result in delivery delays, unsuccessful delivery attempts, additional carrier handling, or a package being returned to the sender.

If you discover an address error shortly after placing your order, please contact us as soon as possible. We will determine whether the order can still be updated before shipment. Once an order has been transferred to a carrier, changes to the delivery address may not be possible.

8. Delivery Attempts

Delivery procedures are determined by the carrier responsible for transporting your package. Depending on the destination and local delivery conditions, a carrier may leave a package at an appropriate location, attempt delivery again, hold the package for pickup, or provide additional delivery instructions.

Customers should monitor their tracking information for carrier notifications when a delivery attempt cannot be completed.

9. Delayed Deliveries

Odiagk works to prepare orders within the stated handling period. However, once a package has entered the carrier network, certain factors may affect the actual delivery schedule.

Possible causes of delivery delays may include:

• Severe weather conditions.
• Transportation disruptions.
• High carrier package volume.
• Public holidays or modified carrier schedules.
• Incorrect or incomplete delivery information.
• Delivery access restrictions.
• Unsuccessful delivery attempts.
• Carrier facility or network delays.
• Other circumstances outside Odiagk's direct control.

When a shipment is delayed, please review the latest tracking information first. If the delivery remains unresolved beyond the estimated transit period, contact our support team so we can review the available shipment information.

10. Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, mailbox, front entrance, porch, reception area, building management office, or another secure location where the carrier may have placed the package.

You may also wish to check with household members, neighbors, property management, or other authorized recipients who may have accepted the package.

If the package still cannot be located, contact Odiagk with your order number and tracking information. Our team will review the available shipment details and assist with the appropriate next steps.

11. Damaged Packages

Please inspect your package and merchandise after delivery. If your package arrives with significant visible damage or the products inside appear damaged, contact our customer support team as soon as reasonably possible.

Please provide your order number and a description of the problem. Photographs of the shipping package, shipping label, packaging materials, and affected merchandise may also be requested to help us evaluate the issue.

Customers should retain the original packaging and shipping materials until the matter has been reviewed, as these materials may be useful when assessing transportation-related damage.

12. Incorrect or Missing Items

If an item received does not match your order, or if an item appears to be missing from the shipment, please contact Odiagk support promptly.

Include your order number and a clear description of the discrepancy. Our support team will review the order information and packing details to help determine the appropriate resolution.

13. Multiple Shipments

Orders containing multiple products may, when necessary, be shipped together or in separate packages. This can depend on order preparation, inventory handling, package size, or fulfillment requirements.

If an order is shipped in multiple packages, customers may receive separate tracking information for each shipment. Different tracking numbers do not necessarily indicate an issue with the order.

14. Business Days

For order-processing purposes, business days generally refer to Monday through Friday, excluding applicable U.S. holidays.

Saturday and Sunday are not counted as standard handling days. Carrier transportation schedules can vary depending on the carrier and destination, so the stated transit period should be understood as an estimate.

15. Shipping Confirmation

After your order has been processed and shipped, shipping information will be provided when available. Please keep your order confirmation and shipping confirmation for your records.

If you do not receive expected shipping information, please contact our customer support team with the email address used when placing the order and your order number.

16. Customer Support

Our customer support team is available to help with questions regarding order processing, shipping charges, delivery estimates, tracking information, address concerns, delayed shipments, and other shipping-related matters.

17. Shipping Policy Updates

Odiagk may update this Shipping Policy when shipping procedures, carrier services, delivery arrangements, or operational requirements change. Any revised policy will be published on this page so customers can review the latest shipping information.

Customers are encouraged to review the current Shipping Policy before placing an order to understand the applicable shipping rate, processing time, estimated transit period, delivery services, and customer support procedures.

18. Our Commitment to Reliable Delivery

Odiagk is committed to maintaining a clear and dependable order delivery process. We aim to prepare orders promptly, package merchandise appropriately, provide shipping information when available, and work with established carriers to move purchases toward their destination.

Our standard shipping service includes a $6.99 flat-rate shipping charge, a 1-business-day handling period, and an estimated 2–6-business-day transit time through USPS, UPS, or FedEx.

While carrier delivery times can vary, our support team is available to help customers understand shipment status and address delivery concerns whenever assistance is needed.