Return & Refund Policy

Return & Refund Overview

1. 60-Day Return Window

Odiagk accepts eligible return requests made within 60 days from the date your order is delivered.

The 60-day period gives customers reasonable time to review their purchase and determine whether the merchandise meets their expectations. We recommend contacting us as soon as possible if you decide that you would like to return an item.

Return requests submitted after the 60-day return period may not be eligible for a return or refund. The delivery date shown by the applicable carrier may be used when determining whether a return request falls within the eligible period.

2. Return Eligibility

To be eligible for a return, merchandise should be returned in an appropriate condition so that it can be inspected and evaluated after receipt.

Generally, returned merchandise should meet the following conditions:

• The return request is submitted within 60 days of delivery.
• The item is unworn and has not been used.
• The item is in its original condition.
• The item is free from stains, odors, makeup, perfume, or other signs of use.
• Original tags and labels remain attached when applicable.
• The item is returned with its original packaging when reasonably possible.
• The merchandise has not been intentionally damaged or altered.

3. Items That May Not Qualify for Return

Certain merchandise may be excluded from return when its condition prevents it from being resold or safely accepted back into inventory.

A return may be declined if an item has been substantially worn, washed, altered, damaged through customer use, or returned in a condition that does not reasonably allow it to be inspected and restocked.

If you are uncertain whether an item qualifies for return, please contact Odiagk support before sending the merchandise back. Our team can provide instructions based on the specific order and item.

4. How to Request a Return

To begin a return, please contact Odiagk customer support within the 60-day return period.

When contacting us, please provide the following information:

• Your order number.
• The name or email address used to place the order.
• The product you would like to return.
• The reason for the return.
• Photographs or additional information when requested for damaged or incorrect items.

After receiving your request, our support team will review the information and provide the appropriate return instructions.

5. Return Authorization

Please contact us before sending merchandise back. This helps ensure that your return can be properly identified and associated with the correct order.

Customers should not send merchandise to an address that is different from the return instructions provided by Odiagk. Using an incorrect return address can cause processing delays or prevent the return from being properly identified.

6. Preparing Your Return

Please package returned merchandise securely to reduce the risk of damage during transportation. Where possible, use suitable protective packaging and include the information provided by our support team.

Items should be protected from moisture, stains, excessive compression, and other conditions that could affect their condition during transportation.

Customers should keep their shipping receipt or tracking information until the return has been received and processed. This information may be useful if there is a question about the return shipment.

7. Return Shipping

Odiagk does not charge a return or restocking fee. This means that no additional return-processing fee will be deducted from an eligible refund.

Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order. Our support team will provide applicable return instructions when your return request is reviewed.

If an item arrives damaged, incorrect, or otherwise requires review because of an issue with the order, please contact us before returning the item so that the appropriate procedure can be determined.

8. Returns for Damaged Items

If your merchandise arrives damaged, please contact Odiagk as soon as reasonably possible after delivery.

To help us evaluate the issue, please provide your order number and clear photographs showing the affected product and, when relevant, the exterior packaging and shipping label.

Please keep the original packaging until our team has completed its review. Packaging condition can provide useful information when evaluating whether damage may have occurred during transportation.

9. Incorrect Items

If you receive an item that is different from what you ordered, please contact our support team before sending it back.

Provide your order number and explain which item was expected and which item was received. Photographs may be requested to help us verify the issue.

Once the issue has been reviewed, our support team will provide the next appropriate instructions.

10. Refund Eligibility

A refund may be issued after the returned merchandise has been received and reviewed and the return has been determined to meet the conditions of this policy.

Refunds are generally issued to the original payment method used for the purchase whenever the payment system allows it.

If the returned merchandise does not meet the stated return conditions, Odiagk may contact the customer regarding the condition of the item before determining the final refund outcome.

11. Refund Processing Time

Once an eligible return has been received and approved, Odiagk will process the applicable refund within 12 days.

The time required for the refunded amount to appear in the customer's account may vary after the refund has been processed because financial institutions and payment providers can require additional processing time.

12. No Return or Restocking Fees

Odiagk does not charge a return fee or restocking fee for eligible returns. No restocking charge will be deducted from an approved refund.

This policy is intended to keep the return process straightforward and transparent for customers.

13. Refund Amount

For an approved return, the eligible merchandise amount will be refunded according to the applicable order details and the original payment method, subject to any circumstances explained to the customer during the return review.

Original shipping charges, if applicable, may be treated separately from the merchandise refund depending on the circumstances of the return. If you are returning an item because it is damaged, incorrect, or due to another fulfillment issue, please contact support before shipping it back so that the order can be reviewed.

14. Exchanges

If you would like a different size, color, or style, please contact our customer support team. Exchange availability can depend on the product and inventory available at the time of the request.

When an exchange cannot be arranged, customers may be directed to return the eligible item and place a new order for the desired product.

15. Order Changes and Cancellations

Return requests apply to merchandise that has already been delivered. If you need to change or cancel an order before it ships, please contact Odiagk support as quickly as possible.

Once an order has entered fulfillment or has been transferred to a carrier, changes or cancellations may no longer be possible. In such circumstances, the customer may need to follow the applicable return process after delivery.

16. Items Purchased as Gifts

Gift recipients may contact Odiagk regarding an eligible return. However, refunds are generally issued through the original payment method associated with the order.

Please have the order number or other relevant order information available when contacting support so that our team can locate the purchase.

17. Return Review Process

Once a returned package arrives, Odiagk may review the merchandise to confirm that the returned item corresponds to the original order and meets the applicable return conditions.

The review may consider the product's overall condition, signs of wear, cleanliness, attached tags, packaging, and whether the merchandise has been altered or damaged.

After the review is complete, eligible refunds will be processed according to the timeline described in this policy.

18. Return Timeline at a Glance

19. Customer Responsibilities

Customers are responsible for ensuring that returned merchandise is packaged securely and sent according to the instructions provided by Odiagk.

Customers should also retain proof of shipment and tracking information until the return has been confirmed as received and processed.

Providing accurate order information when submitting a return request helps us identify the purchase and process the return efficiently.

20. Policy Updates

Odiagk may update this Return & Refund Policy when our return procedures, operational practices, or customer service processes change. Any updated version will be published on this page.

Customers are encouraged to review the current policy before submitting a return request to ensure they understand the return window, eligibility requirements, refund timeline, and applicable procedures.

21. Contact Odiagk

If you have questions about a return, refund, damaged item, incorrect item, or any other issue concerning your order, our customer support team is available to assist you.