Cancel/Change Order

Cancellation & Change Overview

1. How to Request a Cancellation or Change

If you need to cancel or change an order, contact Odiagk customer support as quickly as possible after placing the order.

Please include the following information in your request:

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific change or cancellation you are requesting.
• Updated information when requesting a change.

Providing complete information allows our team to locate your order and determine its current processing status more efficiently.

2. Order Cancellation Requests

Cancellation requests are handled according to the status of the order at the time the request is received.

If an order has not yet entered fulfillment, Odiagk will make a reasonable effort to cancel it upon request. However, submitting a request does not automatically guarantee that cancellation will be possible.

Orders may move through fulfillment quickly, particularly after payment authorization. Once an order has been processed, packed, or transferred to a shipping carrier, cancellation may no longer be available.

3. Changing an Item in Your Order

If you would like to change a Cardigan, Sweater Dress, or Sweater Two-Piece Set after placing your order, contact our support team as soon as possible.

Product changes may depend on whether the requested item is currently in stock and whether your original order has already entered the fulfillment process.

If the requested replacement product has a different price, our support team will explain the available options before the change is finalized, where applicable.

4. Changing Size or Color

Customers who need to change a product size or color should contact Odiagk promptly after placing the order.

We will check the availability of the requested variation. A size or color change cannot be guaranteed once the order has been processed or shipped.

If the requested variation is unavailable, you may be able to keep the original item or use the applicable return process after delivery.

5. Changing Your Shipping Address

Please carefully review your shipping address before submitting an order. If you discover an address error after placing your order, contact Odiagk immediately.

We will make a reasonable effort to update the shipping address before the order is transferred to the carrier.

Once an order has shipped, we may be unable to change the delivery address. Carrier restrictions may also prevent address modifications after shipment.

Odiagk is not responsible for delays or delivery problems resulting from an incorrect or incomplete address supplied by the customer, subject to applicable consumer rights and circumstances outside the customer's control.

6. Order Processing Timeline

Odiagk generally handles orders within approximately one business day. Orders are processed according to our regular fulfillment schedule.

7. Orders Already Shipped

Once an order has been shipped and transferred to a carrier, Odiagk may no longer be able to cancel the order or modify its contents.

Shipping is generally handled through USPS, UPS, or FedEx. Once a package is in carrier possession, delivery operations are controlled by the applicable carrier.

If you no longer want an item after it has been delivered, you may review the applicable Return & Refund Policy to determine whether the merchandise qualifies for a return.

8. Cancellation After Shipment

A cancellation request received after shipment may not be processed as a cancellation because the order is already in transit.

In such circumstances, please contact our support team for assistance. Depending on the circumstances and the condition of the merchandise after delivery, the applicable return procedure may be available.

9. Refunds for Approved Cancellations

When an order is successfully cancelled before fulfillment or shipment, the applicable refund will be processed according to the payment method used for the purchase.

For eligible returns after delivery, Odiagk's Return & Refund Policy provides a 60-day return window. Approved refunds are processed within 12 days, and Odiagk does not charge return or restocking fees.

10. No Return or Restocking Fees

Odiagk does not charge a return or restocking fee for eligible returns. No restocking charge will be deducted from an approved refund.

Customers should review the complete Return & Refund Policy for information about eligibility, merchandise condition, return procedures, and refund processing.

11. Duplicate Orders

If you accidentally submit the same order more than once, contact us as soon as possible and provide all relevant order numbers.

We will review the fulfillment status of each order and make a reasonable effort to identify and cancel duplicate orders before they are processed or shipped.

If a duplicate order has already shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

12. Incorrect Order Information

Customers are responsible for reviewing their order information before completing checkout. This includes product selection, size, color, quantity, shipping address, billing information, and contact details.

If you notice an error after submitting an order, contact Odiagk immediately. We will review whether the requested correction can be made before fulfillment progresses.

13. Failed or Delayed Changes

Odiagk cannot guarantee that every requested change will be completed. Orders may enter fulfillment or shipping before a customer service request can be processed.

A request to cancel or modify an order should therefore be treated as a request for assistance rather than confirmation that the order has already been changed or cancelled.

14. Customer Support

Our customer support team is available to assist with cancellation, modification, address correction, product changes, and other order-related questions.

For the quickest review, please include your order number and clearly describe the change you need.

15. Contact Us About Your Order

If you need to cancel an order, correct an address, change a product, or request another order adjustment, please contact Odiagk as soon as possible.

Include your order number and the exact change you are requesting. Our team will review the order status and let you know what options are available.